How many social media channels should you use for business?

In a nutshell - only the ones that are going to make a difference to your organisation.

With so many social networks out there it is easy to get caught up in a number of them, spread yourself thinly and not achieve the results you want. Wasting valuable time and money. I’ve seen this a number of times with organisations dipping their toes into the ‘social media ocean'. Setting up a number of social media channels because it’s what everyone else is doing or what they think they should be doing and then being disheartened when ‘social media just doesn’t work’.

If you have attended one of my social media workshops or training sessions you will be fairly familiar with the conversation prism - a visual map of the social media landscape developed back in 2008 by @briansolis. Not only does it inject some colour into my presentations, it also does a great job of demonstrating how vast the social media landscape is and the importance of having a strategy in place. 

As with anything, you get out what you put in, but it is important to understand where you should be dedicating your time. Having a clear integrated strategy linked to your business objectives, with well thought out channel selection and content plan will help you do just this.

So why am I sharing this? Version 4.0 of the conversation prism has just been released and it includes a number of additional social networks worth considering and according to its website, can be used in a number of ways:

• Show your executive team that social media is not a fad and that it’s bigger than Facebook, YouTube, Twitter, and Pinterest
• Share with your team to motivate them on new ways to think about social media
• Celebrate that you’re on the map!
• Study the landscape as you plan your next social media strategy
• Show the world that you appreciate art
• Give as gifts to everyone you know who loves social media or who needs to learn to love it

For those of you who want more check out the conversationprism.com have included a list of categories that have been updated below:

• Social Marketplace
• Enterprise Social Networks (shortened to “Enterprise” for formatting, companies included here were previously grouped under “Nicheworking”, which was redefined.)
• Influence
• Quantified Self
• Service Networking

PS For the geeks out there you can now buy the poster…

@lyannatsakiris

The power of Twitter as a PR too

Twitter has revolutionised the way we operate within the comms industry – 140 characters at a time.  Whether it is being used for tracking, monitoring, live-reporting, journalism, crisis management, political communications, networking, relationship building – the list goes on, there is no doubt that this social network has become a staple in the PR toolbox. 

Relationship building/insight

It is also particularly important when dealing with the media.  Breaking news happens on twitter and is also an essential tool for news journalists.  With increasing time pressures on reporters it is a great platform to get quick responses and pitch ideas in 140 characters. 

People are using twitter to build relationships/network as part of the changing nature of business and this is very much the case with journalist engagement.  Relationship building between PRs and journalists that traditionally would have taken the form of desk visits, long boozy lunches and a number of calls over the course of the year (not forgetting the follow up calls and emails to see if a press release will be used), now often equate to a few @ mentions and DMs. 

Through twitter people share a lot of personal information that you would not have had access to in the past.  Whether it’s the fact that they like white wine, go on surfing holidays or hate Sundays – all this information helps to build up a picture of what they are like and what they are interested in.  A lot of this information, which may seem mundane to some, can be very helpful in shaping your communications with an individual, creating talking points or even just ensuring that you have the white wine on order when you meet for lunch!

Twitter dominating the news

A report produced earlier this year looking at the value of social media to journalism by Polis, the journalism think-tank at the LSE, highlights just how Twitter has come to dominate news.  The report demonstrates the important role that Twitter plays in newsgathering and telling comments from journalists reinforce this:

Joanna Carr, editor of BBC Radio 4′s news programme ‘PM’, said she “wouldn’t hire anybody who doesn’t know how to use Twitter” and Lyse Doucet, BBC’s chief international correspondent said:

“There is no question, if you are not on Facebook and Twitter, you are not getting the full story”.

Stuart Hughes, world affairs producer at the BBC says that the way he uses social media has completely changed the way he gathers news. Until three years ago, Hughes relied on wire services and the internal BBC news production system for fast information. Not anymore.  He says: “Now, very often I will only glance at that”. Instead, Hughes uses Twitter.

Reporting is now in real time Hughes says:  “Social media allows me to get much closer to the story. There are journalists and other people on the ground reporting in real time and sharing it in real time, so by the time a story actually appears on the wire, very often I will have already spotted it through social media”.

Social media as a channel for communication has grown in popularity and importance for journalism of the last few years and with statistics likes these you can see why:

• The BBC has seen a consistent increase to referrals to its news website via social media -  500% between 2010 and 2012
• At the end of 2012 @BBCBreaking Twitter account had more than 4.5 million followers - it now has 6.2 million

Twitter and other social networks have become the norm in terms of how many of us consume news.  Online channels and the advent of digital media has opened up our choices and in a time when many are so short on time being able to pick and choose your information and where you get it from is crucial.  Across the globe people are living via smartphones and are used to doing things on the go, fitting in news consumption with busy schedules, sharing their own news and reporting on things that they witness. It is very much a two-way street.

So with a wealth of information at our fingertips and the number of choices available it is important that organisations as well as individuals make sure they are making the most of the opportunity and increase their visibility.

UNLOCKED - Ri Ri 'Talks That Talk' So Socially

I am really liking Rihanna's new album launch mechanic - an interactive Facebook app 'UNLOCKED' that lets her 'Rihanna Navy' fans uncover exclusives from a new album little by little.  Brilliant social engagement that I'm sure will keep her fans coming back for more.  How does it work?  Fans basically 'Like' the page and go on 'mission's' to unlock new content that is released.  Some of the content made available so far includes Rihanna’s 'R' logo, her new website and single 'We Found Love'. 

The app has helped boost her following online (with over 45 million people liking the Facebook page and more than 8.5million twitter followers to date) - and there is clearly a tremendous amount of interaction with her fans on a number of social media platforms. The app has obviously boosted awareness and ticks the loyalty box but will be really interested to see how RiRi's digital team integrate this with traditional promo tactics as well as how they keep engagement and momentum going, particularly with newly garnered audiences.  There must be so much data to crunch/digest - oh to be a fly on the wall in one of their planning meetings :)

Steve Jobs (1955-2011) Stay Hungry Stay Foolish

Today the world woke up to the news that Steve Jobs, Apple Co-Founder and CEO  had passed away after a long battle with cancer at the age of 56.  'Sad news' is a massive understatement and there has been a phenomenal public outpour of grief shared globally through a range of social channels. The online tributes and mini eulogies have been phenomenal to this awe-inspiring man but I'm not sure that even the most talented of wordsmiths could articulate the true impact that Steve Jobs has had on the world.


Truly inspiring speech below by the man himself,  if you haven't seen it already take some time out and listen.  Life is too short - 'Stay Hungry Stay Foolish'

Charities getting social

In the current economic climate where many businesses are struggling to stay afloat it is no surprise that donations for many worthwhile charities are at an all time low.  

So, in a tough environment where brands, including charities, are having to compete even harder for market share as well as a share of consumers’ attention and hard earned cash, it is more important than ever for them to think outside the box when it comes to engaging with their audience.

And with the advent of social platforms, many already have - as the Charity Social 100 Index reveals.  Charities are increasingly harnessing online opportunities to engage with their audiences with a range of social platforms so readily at their fingertips.  By shifting from a one-way to a two-way dialogue with a more emotive,  personal approach, forward-thinking brands are really starting to reap the rewards of 'getting social'.

UNICEF and Dulux invite you to own a colour and help save a child's life

There is some great work out there and one of the most recent campaigns that I think is brilliant is the partnership between Unicef and Dulux. They have come together to sell off the naming rights for the 16.7 million colours that the average monitor, laptop, tablet and smartphone screen can display.  The money goes to Unicef for bringing clean water, education, medical assistance and other aid to children across the world.

You can buy your own colour for a donation of at least £1 and get to choose what the colour will be called as well as explaining why you chose it.  This genius campaign also allows you to gift a colour which I think is a lovely idea for those difficult to buy for or in memory of a loved one.

To pick your colour you like you can type in a hex code or RGB values or simply use a colour dropper. Celebrities have started showing their support with Duncan Bannatyne choosing Saltire Blue in honour of his Scottish roots.

The donation mechanic allows you to give by SMS or by credit card. 

With so many colours to choose from at the moment I feel spoilt for choice - better get my skates on before my shade of turquoise gets snapped up!  What will your colour be?

KLM - A 'helpful' brand in the social space

Loving the social work by KLM Royal Dutch Airlines. Great stunt to help illustrate their 'helpful' social media service by replacing normal Facebook and Twitter typed responses with a living alphabet made up of 140 KLM employees. Check out video below:

Past campaigns have included:

• Putting fans faces on a plane
• 'Surprising' passengers and giving them gifts
• Hosting the world’s first in-flight dance party because of a tweet

Great ideas, innovation and connectivity

Very inspirational video - where do creative ideas come from by Steve Johnson. Time well spent watching this.